What the Champs-Elysees is to Paris, the Paseo de la Reforma is to Mexico City. In addition, this wide, tree-lined avenue is also the distinguished address of the city’s only privately owned luxury hotel, the Marquis Reforma. The pink granite building houses 209 Art Deco-inspired rooms and suites, a 16,000-square-foot spa and fine-dining restaurants, including power-lunch hotspot Los Canarios. But the real attraction at this Leading Hotels of the World property is its service.
Clearly, all high-end hotels underscore service as a major selling point, but the staff at the Marquis Reforma exudes the same sincerity and friendliness that is commonplace at Mexico’s seaside resort destinations. It’s a pleasant surprise when the waiter at breakfast offers guests a to-go cup of coffee—unprompted—as he notices they’re readying to leave. The affable service continues even as guests are departing for the airport; a young porter stationed at the front entrance spots guests with luggage in the lobby and instantly rushes over to relieve them of their load, putting the bags in an awaiting taxi.
Whether they are arriving, departing or sipping a glass of wine in the lobby’s Bar Caviar, with its Chihuly-like glass sculpture, guests at the Marquis Reforma will find that interacting with the hotel personnel is not the scripted affair that it can sometimes be at a luxury property; the Marquis Reforma’s staff is genuine in its desire to serve guests.
The hotel’s culinary team is equally as talented. Whether it’s to savor the fresh fruit juices and Mexican specialties at the buffet breakfast or a tender filet of beef for dinner, guests will want to dine at La Jolla restaurant for the perfectly prepared international cuisine and city views. The lobby’s Los Canarios restaurant specializes in such Mexican dishes as fish tacos al Pastor, which, along with the space’s live canaries, attract the locals in droves for lunch.
The hotel’s restaurants are popular for brunch on weekends, as is the lobby brunch on Sundays, when the chefs proudly serve an assortment of fresh seafood ranging from whole prawns to raw oysters, in addition to an impressive Viennese table of desserts. But for guests who can’t wait until Sunday to sample the pastry chef’s genius, a selection of homemade chocolates is available in the gift shop, tucked away on the basement level, where guests will also find a small selection of accessories by Mexico’s ultra-luxe designer, Pineda Covalin.
Burning those extra calories isn’t a problem, as the hotel has an impressive fitness center filled with high-tech cardio and weight equipment, as well as an indoor pool. The fitness facility is in a glass atrium off the spa, so guests are reminded that they’re in the center of Mexico City during their workout. The spa offers a chance to relax during a massage or facial, or in a steam room or sauna.
Guest rooms are also good places in which to relax. Travelers can choose from five presidential suites, 10 deluxe suites, 14 Reforma suites, 55 corporate suites, 125 deluxe rooms and one suite for the physically challenged. All rooms are equipped with wireless Internet access; 20-inch, satellite televisions; and a minibar. The pink marble bathrooms are an especially luxurious touch. For guests staying in a suite, the separate living area provides more space to spread out and enjoy a more homey feeling while providing a nice place to entertain. A variety of views, including the Paseo de la Reforma, Reforma Park and Chapultepec Castle and Park, are available, depending on the room category, and these sights hold as much allure as any of the new Seven Wonders of the World. The views are well worth the upgrade.
For business meetings and events, the hotel has three ballrooms, including the 7,473-square-foot Emperador ballrooms, as well as an outdoor plaza, an executive lounge and three “corporate club” meeting rooms suitable for small receptions. The ballrooms boast Murno chandeliers, European carpeting and state-of-the-art technology. The catering department offers services for large and small groups, as well as kosher cuisine. Meeting rooms, which are located in the business center, are equipped with a television, film projector, flip chart, telephone lines and coffee service. Also in the business center are three private offices and four independent workstations with high-speed Internet, printers, scanners and phone lines.
For more information, call 877-238-9399 or visit www.marquisreforma.com.--Kerry Medina